PUBLIC RELATIONS AS A TOOL FOR ENHANCING INDUSTRIAL HARMONY: (A CASE STUDY OF NIGERIAN IMMIGRATION SERVICE ENUGU STATE COMMAND)

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ABSTRACT

There have been meaningful contributions by researchers on the subject, Public Relations.

This project developed after a series of consultants and research, it seeks to put to rest the thought of the minds of many people as to whether Public Relations is necessary in an industrial Organization.

It is our belief that despite being the means through which public relations is mostly propagated the industry, as an organization also has an image to protect the need for an effective public relations unit in an industry.

We have Nigerian Immigration Service Command Enugu as our case study as regards this project writing.

The structure of the material is fairly simple. There are five chapters altogether; chapter one deals with introduction of the research work, chapter two deals with the literature review, which explores the functions and importance of Public Relations Unites in an industrial organization.

In chapter three the researcher discussed the methodology of this work while chapter four is the data analysis. The last chapter, which is five deals with the conclusion and recommendations for further study.

TABLE OF CONTENTS

Title page II

Approval page III

Dedication IV

Acknowledgement V

Abstract VII

Table of contents IX

CHAPTER ONE 1

Introduction 1

1.1 Background of the study 3

1.2 Statement of the research problem 6

1.3 Objectives of the study 7

1.4 Significance of the study 9

1.5 Research questions 12

1.6 Research hypotheses 13

1.7 Conceptual & operational definitions 14

1.8 Assumptions 16

1.9 Limitations of the study 16

CHAPTER TWO 18

Review of Literature 18

2.1 Sources of literature 18

2.2 The Review 19

2.3 Summary of literature review 32

CHAPTER THREE 34

Methodology 34

3.1 Research method 34

3.2 Research design 35

3.3 Research sample 36

3.4 Measuring instrument 37

3.5 Data collection 39

3.6 Data analysis 40

3.7 Expected result 40

CHAPTER FOUR

Data Analysis and Results 41

4.1 Data analysis 41

4.2 Results 56

4.3 Discussions 64

CHAPTER FIVE

Summary and recommendation for further study 68

5.1 Summary 68

5.2 Recommendations for further study 71

Bibliography 75

Appendix 78

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PUBLIC RELATIONS AS A TOOL FOR ENHANCING INDUSTRIAL HARMONY: (A CASE STUDY OF NIGERIAN IMMIGRATION SERVICE ENUGU STATE COMMAND)

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