THE ROLE OF A SECRETARY IN OFFICE ADMINISTRATION AND MANAGEMENT (A CASE STUDY OF MINISTRY OF FINANCE ENUGU)

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ABSTRACT

This topic is the role of and management with particular reference to the ministry of finance, Enugu.

To carry out this study effectively. Five research questions were formulated. Due to the descriptive survey nature of this work both primary and secondary sources of data collection used. Data were got from the eighteen (18) senior and forty-two (42) junior secretaries that were selected form seven departments of the ministry used for the data collected the students cluster mean statistical tools were employed. The major findings of the study were.

i. That secretaries performed such roles as information processing, storage and dissemination as well as assisting their bosses in administrative and personnel matters.

ii. That there are various effort played by government in uplifting the states of secretaries in the employ.

iii. That there are various factors militating against the effective functions in the ministry.

iv. That secretaries are not paid enough remuneration for their roles in the organization

v. That there are views on whether the modern facilities needed by the secretaries in the organization adequate.

The researcher therefore recommended that:

i. A board should be set up to look into the immediate problem of secretaries with a view towards resolving

ii. Modern equipment or machines should be provided for these secretaries most of whom should be retained as well as allowed to attend seminar and conferences to update their knowledge.

TABLE OF CONTENT

Cover page

Title page

Certification/approval page

Dedication

Acknowledgement

Table of content

List of tables

Abstract

CHAPTER ONE

Introduction

1.1 Background to the study

1.2 Statement of problems

1.3 The objective of the study

1.4 Scope of the study

1.5 Research questions

1.6 Hypothesis

1.7 Significance of the study

CHAPTER TWO

2.0 Review of literature

2.1 The office concept & functions

2.2 General principles of office administration and management

2.3 The secretary qualities and roles in office administration & management

2.4 Qualities skill of a secretary

2.5 The roles of a secretary in office administration &management

2.6 Constrains and prospects of the secretarial profession

2.7 Problems of secretaries

2.8 Adequate and modern office equipment

CHAPTER THREE

3.0 Research methodology

3.1 Research design

3.2 Area of study

3.3 Population of the study

3.4 Sample and sampling procedure

3.5 Data collection instrument

3.6 Validity of the instrument

3.7 Reliability of the instrument

3.8 Method of administering of instrument

3.9 Data analysis technique

CHAPTER FOUR

4.0 Data presentation and results

CHAPTER FIVE

5.0 Discussion implementation and recommendation

5.1 Discussion of result

5.2 Conclusion

5.3 Implication of the results

5.4 Recommendations

5.5 Suggestions for further study

5.6 Limitation of the study

References

Appendices

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THE ROLE OF A SECRETARY IN OFFICE ADMINISTRATION AND MANAGEMENT (A CASE STUDY OF MINISTRY OF FINANCE ENUGU)

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