FACTORS AFFECTING JOB PERFORMANCE OF SECRETARIES IN KADUNA STATE

ABSTRACT

The objectives of this study were to determine the factors that affect the job

Performance of Secretaries in Kaduna Slate, and recommend measures that could be

adopted to improve their Job Performance in Kaduna Stale. The Survey Research

Method was adopted for the study. Data were gathered using questionnaire from a

sample of 173 Secretaries from Government Ministries, Government Parastatals,

Companies, Institutions and Local Governments. Data were analysed using percentage

and chi-square statistical method. Chi-square statistics were used to test the hypotheses

at the 0.05 level of significance. It was found that the majority of male and female

secretaries agreed to the statement that the following factors were necessary for Effective

Job Performance of Secretaries: Prompt Payment of Salary, Job Security, opportunity for

Advancement, Appreciation for work done, Acceptance by Colleagues in the Office, Job

Satisfaction, High Speed in Shorthand, Proficiency in English Language, When Boss

Gives Secretary Free Hand, Office Environment, Attractive Salary, Payment of

Allowances, and Provision of Welfare Services. However, factors like tribalism,

sectionalism and bossy leadership affect the Job Performance of Secretaries negatively.

Table of Content

Chapter One

Introduction

Chapter two

Literature Review

Chapter Three

Research Design and Methodology

Chapter Four

Data Analysis and Interpretation of findings

Chapter Five

Summary of findings

Conclusions

Recommendations

Suggestion for further studies

Implication for classroom instructions

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