INTRODUCTIONThe art of communication involves listening and speaking as well as reading and writing. Staffs need to be highly skilled in all these areas to excel in their profession. Proficient communicators receive information, understand and synthesize it and express themselves at a high level. They make excellent staffs because they are able to transmit knowledge, skills and values at the same time they communicate their caring for the students entrusted to their care. They help motivate s...
