WORKERS ATTITUDE TO WORK AND MODALITIES FOR IMPROVEMENT IN STATE OWNED TERTIARY INSTITUTION (A CASE STUDY OF ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY ESUT ENUGU

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ABSTRACT

This study is titled “Workers attitude to work and modalities for its improvement in state owned tertiary institutions”.

It is a survey, geared towards identifying the causes of the poor job performance of staff secretaries in tertiary institutions, with a view to come about the measures towards its improvements, in order to enhance the functioning of the institution.

The study is started with a background being the conceptual framework on which the study is developed and conducted. A review of existing literature on the administration of tertiary institutions, in Nigeria, workers attitude(s) challenges and motivational aspects relating to tertiary institutions were cited.

In order to achieve the aim of this study, 4 research questions were framed to guide the concept of the study, while 4 purpose(s) of the study were stated to establish a logical coherency and forestall deviations, from the overall aim of the survey.

The study was conducted, using an 18 itemized questionnaire instrument while a sample of 256 out of a total population of 721 secretaries, drawn from the non-academic staff of Enugu State University Enugu.

Also, observations and oral interview was conducted in course of this study and the relevant response (data) were collected.

Response(s) were analyzed by use of tabular presentations and percentages.

The analyses led to the following findings;

1. Most secretarial staff were not equipped adequately for their job.

2. The secretaries are not sent on routine training to acquaint with modern traits in secretarial services as in computers.

3. That the secretaries were deprived of adequate welfare, pay incentives and remunerations.

Based on these findings, the following recommendations were proffered.

1. That the secretarial staff be adequately equipped with modern devices for their services in the institution.

2. That the staff secretaries be sent on training programmes, in order to acquaint and brave up with modern know-how in secretarial administration.

3. That adequate welfare, pay incentives and remunerations provided for staff secretaries in the institution in order to enhance their contribution towards job effectiveness.

TABLE OF CONTENTS

Title Page ii

Approval Page iii

Dedication iv

Acknowledgement v

Table of Content vii

List of Tables xi

Abstract xii

CHAPTER ONE:

INTRODUCTION 1

1.1 Background of the Study 1

1.2 Statement of the Problem 4

1.3 Purpose of the Study 5

1.4 Significance of Study 5

1.5 Scope of Study 7

1.6 Research Questions 8

1.7 Definition of Terms 8

CHAPTER TWO:

LITERATURE REVIEW 11

2.1 The Development of University Education in Nigeria 11

2.2 Objectives and Nature of State

Owned Tertiary Institutions 12

2.3 Causes of the Wrong Attitudes of Works of State

Owned Tertiary Institution 13

2.4 Ensuring Lasting Alliance of the

Staff and the Institution 16

2.5 The Means for Achieving a Motivated Labour

Force (Staff Secretaries) For Effective Institution 19

2.6 The Desired Form Attitude for Improved Performance

in Government Owned Establishment (Institutions) 25

2.7 Summary of the Related Reviewed Literature 31

CHAPTER THREE:

RESEARCH METHODOLOGY 34

3.1 Research Design 34

3.2 Area of the Study 35

3.3 Population of the Study 35

3.4 Sample/Sampling Techniques 36

3.5 Instrument for Data Collection 37

3.6 Validity of Instrument 38

3.7 Reliability of Instrument 38

3.8 Method of Data Collection 39

3.9 Method of Data Analysis 40

CHAPTER FOUR

4.1 Data Presentation and Analysis 41

4.2 Analysis on research question 43

4.3 Summary of Findings 53

CHAPTER FIVE:

Summary and Discussion of Findings 56

5.1 Discussion of Results 56

5.2 Conclusion 59

5.3 Implication of Result 60

5.4 Recommendations 60

5.5 Suggestion for Further Study 62

5.6 Limitation of the Study 62

References 64

Appendices 65

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WORKERS ATTITUDE TO WORK AND MODALITIES FOR IMPROVEMENT IN STATE OWNED TERTIARY INSTITUTION (A CASE STUDY OF ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY ESUT ENUGU

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