TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION A CASE STUDY OF ENUGU NORTH MASS TRANSIT

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ABSTRACT

This project study exposes the reader to what transportation management is all about. The various tools involves in management of transport business.

Customers are very vital for the survival of transport business. This work exposes the readers to what keeps customers satisfied in any transport business.

Various method where employed in collecting data for the study which involves personal interview and questionnaire.

Different type of management tools were examined commuters were interviewed with the data collected, presentation and analyzing were done and finally summary were given and conclusion was draw.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of contents

Chapter one

Introduction

1.1 General background of the subject matter

1.2 Problem associated with the subject matter

1.3 Problem that the study will be concerned

1.4 The importance of studying the area.

1.5 Definition of the important terms

Chapter two

Literature review

2.1 The origin of subject area

2.2 Schools of thought with the subject area

2.3 The schools of thought relevant to the problems of the study

2.4 Different methods of studying the problem

Chapter three.

3.1 Data presentation

3.2 Analysis of the data

3.3 Recommendation

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TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION A CASE STUDY OF ENUGU NORTH MASS TRANSIT

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