THE ROLE OF COMPUTER IN IMPROVING SECRETARIAL FUNCTIONS IN COMMERICAL BANKS IN ENUGU URBAN (A CASE STUDY OF SOME SELECTED BANKS IN ENUGU URBAN)

Overview
Cite Work

ABSTRACT

Although banks are developed with the major aim of providing financial assistance to business organizations, the commercial banks in Enugu Urban are short-term lenders.

This research work sought out the role of the computer in improving secretarial functions.

The instrument used for the research included questionnaire and oral interview.

The population of the study consisted of confidential secretaries in ten commercial banks from were the sample of seven were drawn.

From the data collected the following consisted the major findings:

1. That commercial banks in Enugu Urban make use of manual and computerized form of storing documents.

2. That the manual form has a lot of disadvantages, while the computerized form has a lot of improvement and has contributed greatly to the improvement of secretarial functions.

3. That some banks make provisions for the training of their secretaries and also the problems associated with the use of computer. From the findings, the researcher made the following recommendations:

1. That every higher institution of learning should include computer in the school curriculum.

2. Banks should organize training course for secretaries and also access the health of staff from time to time.

3. That proper documentation should be made using the highlighted methods.

TABLE OF CONTENTS

TITLE PAGE

APPROVAL PAGE

DEDICATION

ACKNOWLEDGEMENT

ABSTRACT

TABLE OF CONTENTS

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

1.2 Statement of Problem

1.3 Purpose of the Study

1.4 Delimitation of the Study

1.5 Significance of the Study

1.6 Research Questions

1.7 Assumption of the Study

1.8 Definition of Terms

CHAPTER TWO

LITERATURE REVIEW

2.1 The Concept of Computer

2.2 The Position of Computer in an Officer

2.3 The Secretarial Function in the Banking Environment

2.4 The Efficiency of a Secretary with the use of Computer Technology

2.5 The contribution of computer in the Banking Field

2.6 The security measure towards information

CHAPTER THREE

METHODOLOGY

3.1 Design of Study

3.2 Area of Study

3.3 Population

3.4 Sample and Sampling Techniques

3.5 Instrument for Collecting Data

3.6 Methods of Administration and Collection of Data

3.7 Method of Testing the validity of Instrument

3.8 Method of Data Analysis

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE

DISCUSSION OF RESULTS

5.1 Discussion of Findings

5.2 Conclusion

5.3 Recommendations

5.4 Limitation of the Study

5.5 Area for Further Research

APPENDIX

REFERENCES

QUESTIONNAIRE

Read Download

THE ROLE OF COMPUTER IN IMPROVING SECRETARIAL FUNCTIONS IN COMMERICAL BANKS IN ENUGU URBAN (A CASE STUDY OF SOME SELECTED BANKS IN ENUGU URBAN)

Related Works