THE PROVISION OF QUALITATIVE SERVICES RENDERED TO CUSTOMERS IN COMMERCIAL BANKS

ABSTRACT

The banking business has experienced structural changes over the decades like other business.

The government continually encourages the expansion of the services rendered by bank and also facilities both in the urban and rural area. In other to provide comprehensive banking in the country.

Banking has been in existence as far back 2500 B.C. Nigeria Government intervention began in 1975 where the military government restructured and Nigerianised in stages in the banking system. It has an aim of participation to obtain a maximum benefit of the economy in its operation.

Commercial banks can either be privately or publicly owned. Some of the functions are to make currencies available to the public in domination required, providing foreign exchange transaction and also transferring funds through bills and credit for export and imports.

Based on the above, the study’s aim is to discover the ways which qualitative services can be provided by commercial banks to their customers with particular reference to commercial banks.

In conclusion, attempts were made to highlight the problems and prospects of those banks and possible solutions to the relevant problems encountered by commercial banks, while performing their functional duties given to them.

TABLE OF CONTENTS

Cover Page I

Title page II

Certification III

Dedication IV

Acknowledgement V

Abstract VII

Table of contents IX

CHAPTER ONE

1.0 INTRODUCTION 1

1.1 RESEARCH OBJECTIVES 2

1.2 RESEARCH QUESTIONS 2

1.3 SCOPE OF STUDY 3

1.4 LIMITATION OF STUDY 4

1.5 OPERATIONAL DEFINITION OF TERMS 4

CHAPTER TWO

2.0 REVIEW OF CONCEPT 6

2.1 SERVICES OF COMMERCIAL BANKS 7

2.2 THE ORGANISATION STRUCTURE OF NIGERIA COMMERCIAL BANKS 17

2.3 QUALITIES OF COMMERCIAL BANKING SERVICES19

2.4 CRITICISMS OF BANKING SERVICES IN NIGERIA 21

CHAPTER THREE

3.0 SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION 25

3.1 SUMMARY OF FINDINGS 23

3.2 IMPLICATION OF RESEARCH FINDINGS 26

3.3 RECOMMENDATION 28

3.4 CONCLUSION 30

BIBLIOGRAPHY 32

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APA

T0gOSTL5c0005cdc49c47.77861884, Q. (2018). THE PROVISION OF QUALITATIVE SERVICES RENDERED TO CUSTOMERS IN COMMERCIAL BANKS. Afribary. Retrieved from https://beta.afribary.com/works/the-provision-of-qualitative-services-rendered-to-customers-in-commercial-banks-1562

MLA 8th

T0gOSTL5c0005cdc49c47.77861884, QQXlA1z5c0005cdbe9d75.44641593 "THE PROVISION OF QUALITATIVE SERVICES RENDERED TO CUSTOMERS IN COMMERCIAL BANKS" Afribary. Afribary, 29 Jan. 2018, https://beta.afribary.com/works/the-provision-of-qualitative-services-rendered-to-customers-in-commercial-banks-1562. Accessed 25 Apr. 2025.

MLA7

T0gOSTL5c0005cdc49c47.77861884, QQXlA1z5c0005cdbe9d75.44641593 . "THE PROVISION OF QUALITATIVE SERVICES RENDERED TO CUSTOMERS IN COMMERCIAL BANKS". Afribary, Afribary, 29 Jan. 2018. Web. 25 Apr. 2025. < https://beta.afribary.com/works/the-provision-of-qualitative-services-rendered-to-customers-in-commercial-banks-1562 >.

Chicago

T0gOSTL5c0005cdc49c47.77861884, QQXlA1z5c0005cdbe9d75.44641593 . "THE PROVISION OF QUALITATIVE SERVICES RENDERED TO CUSTOMERS IN COMMERCIAL BANKS" Afribary (2018). Accessed April 25, 2025. https://beta.afribary.com/works/the-provision-of-qualitative-services-rendered-to-customers-in-commercial-banks-1562

THE PROVISION OF QUALITATIVE SERVICES RENDERED TO CUSTOMERS IN COMMERCIAL BANKS

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