THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC.

ABSTRACT

Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein.

The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire was designed with concrete validity and reliability.

Relevant data were collected from the respondents and analyzed accordingly. The following key findings were made and relevant recommendations put forward.

Based on the impact of staff customer relationship on an organization image. A case study of UBA Plc Enugu metropolis.

The key findings were

1. That there is poor counter services which causes delay.

2. Management is the cause of bank low performance.

Based on the finding, the researcher recommend that UBA Plc should employ an experienced and educated public relations officer who will control the affairs of the staff and the public.

Also they should computerized all their departments and train heir staffs etc.

TABLE OF CONTENTS

TITLE PAGE:

APPROVAL PAGE:

DEDICATION:

ACKNOWLEDGMENT

ABSTRACT

TABLE OF CONTENT

LIST OF TABLES

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose of the study

1.4 Scope of the study

1.5 Research question

1.6 Significance of the study

1.7 Limitations of terms

1.8 Definition of terms

CHAPTER TWO

REVIEW OF RELATED LITERATURE

INTRODUCTION

2.1 Public relations and staff customer relationship in UBA Nig Plc.

2.2 Effects of communication and staff customer relationship.

2.3 Attitude motivation and staff customer relationship.

Reference.

CHAPTER THREE

RESEARCH DESIGNS AND METHODOLOGY

3.1 Research designs

3.2 Area of the study

3.3 Population of the study

3.4 Sample and sampling technique

3.5 Reliability of the instrument

3.6 Validity of data collection

3.7 Method of data analysis

References

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1 Presentation and Analysis

4.2 Testing of Hypothesis

4.3 Summary of Result.

CHAPTER FIVE

DISCUSSION, CONCLUSION AND RECOMMENDATIONS

5.1 Discussion of results/findings

5.2 Conclusions

5.3 Implication(s) of research findings

5.4 Recommendations

5.5 Suggestions for further research

REFERENCES

BIBLIOGRAPHY

APPENDIX

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APA

ShC49Ph5c0009dd836123.71809855, B. (2018). THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC.. Afribary. Retrieved from https://beta.afribary.com/works/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426

MLA 8th

ShC49Ph5c0009dd836123.71809855, BPZusgD5c0009dd813ad5.89971962 "THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC." Afribary. Afribary, 29 Jan. 2018, https://beta.afribary.com/works/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426. Accessed 26 Apr. 2025.

MLA7

ShC49Ph5c0009dd836123.71809855, BPZusgD5c0009dd813ad5.89971962 . "THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC.". Afribary, Afribary, 29 Jan. 2018. Web. 26 Apr. 2025. < https://beta.afribary.com/works/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426 >.

Chicago

ShC49Ph5c0009dd836123.71809855, BPZusgD5c0009dd813ad5.89971962 . "THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC." Afribary (2018). Accessed April 26, 2025. https://beta.afribary.com/works/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426

THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC.

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