THE IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON CUSTOMER SATISFACTION IN ACCESS BANK NIGERIA PLC

INTRODUCTION

Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To prevent unauthorized transactions, a personal identification number (PIN) must also be used by the user using a keypad. The computer then permits the ATM to complete the transaction; most machines can dispense cash, accept deposits, transfer funds, and provide information on account balances. Banks have formed cooperative, nationwide networks so that a customer of one bank can use an ATM of another for cash access, by extension all commercial bank’s ATM in Nigeria are inter-connected (Okoh, 2010).

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

1.2 Statement of Problem

1.3 Objective of the Study

1.4 Research Questions

1.5 Significance of the Study

1.6 Scope of the Study

CHAPTER TWO

LITERATURE REVIEW

2.0 Introduction

2.1 Concept of Automated Teller Machine

2.2 ATM and Risk Management Challenges

2.3 Nigerian Banks and Automated Teller Machine Wind of Change

2.4 Strategic Imperatives of Automated Teller Machines in Nigeria

2.5 Customer Satisfaction through the use of Automated Teller Machines

2.6 The Benefit of Automated Teller Machine to Bank Customers and Banks

2.7 The Challenges Militating against Automated Teller Machine (ATM)

2.8 Critique of Automated Teller Machines

2.9 Summary

CHAPTER THREE

RESEARCH METHODOLOGY

3.0 Introduction

3.1 Research Design

3.2 Area of the Study

3.3 Population of the Study

3.4 Sample Size

3.5 Instrument of Data Collection

3.6 Validity of the Instrument

3.7 Reliability of the Instrument

3.8 Method of Data Collection

3.9 Method of Data Analysis

BIBLIOGRAPHY

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APA

YWH9nGq5c0006a088b224.87258818, C. (2018). THE IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON CUSTOMER SATISFACTION IN ACCESS BANK NIGERIA PLC. Afribary. Retrieved from https://beta.afribary.com/works/the-impact-of-automated-teller-machine-atm-on-customer-satisfaction-in-access-bank-nigeria-plc-8073

MLA 8th

YWH9nGq5c0006a088b224.87258818, CXRbMXY5c0006a08804a6.07849201 "THE IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON CUSTOMER SATISFACTION IN ACCESS BANK NIGERIA PLC" Afribary. Afribary, 29 Jan. 2018, https://beta.afribary.com/works/the-impact-of-automated-teller-machine-atm-on-customer-satisfaction-in-access-bank-nigeria-plc-8073. Accessed 24 Apr. 2025.

MLA7

YWH9nGq5c0006a088b224.87258818, CXRbMXY5c0006a08804a6.07849201 . "THE IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON CUSTOMER SATISFACTION IN ACCESS BANK NIGERIA PLC". Afribary, Afribary, 29 Jan. 2018. Web. 24 Apr. 2025. < https://beta.afribary.com/works/the-impact-of-automated-teller-machine-atm-on-customer-satisfaction-in-access-bank-nigeria-plc-8073 >.

Chicago

YWH9nGq5c0006a088b224.87258818, CXRbMXY5c0006a08804a6.07849201 . "THE IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON CUSTOMER SATISFACTION IN ACCESS BANK NIGERIA PLC" Afribary (2018). Accessed April 24, 2025. https://beta.afribary.com/works/the-impact-of-automated-teller-machine-atm-on-customer-satisfaction-in-access-bank-nigeria-plc-8073

THE IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON CUSTOMER SATISFACTION IN ACCESS BANK NIGERIA PLC

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