THE CHALLENGES AND PROSPECTS OF SECRETARIAL PROFESSION IN THIS MODERN TECHNOLOGICAL ERA (A CASE STUDY OF SELECTED ESTABLISHMENTS IN ENUGU STATE)

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ABSTRACT

High productivity is the pursuit if every public corporation. To allow for this, it is therefore necessary that the organization should tackle all the problems that could hinder the objective, purpose, growth and target for which the organization was established. This project therefore, is undertaken to give actual background on the problems that affect secretaries on their jobs, their prospects, the need to tackle these problems and the effect of these problems on secretarial productivity. According to the study, these problems could lead to under utilization of secretaries, dissatisfaction with their jobs and lower productivity. Using observation, interview and questionnaire methods, it was found out that the secretaries were also affected with poor promotional morale, lack of adequate motivation, lack of modern equipment and poor conditions of employment compared with their counterparts. Also discussed were the prospects of secretaries in public corporations. The major findings was that there is poor promotional prospect in the secretarial profession. However, the appraisal of secretarial profession should be advocated because it will avail the organization the opportunity of proper utilization of the secretaries. The secretaries will be willing to put in their best on the job thereby enhancing productivity.

TABLE OF CONTENTS

Title page ii

Approval page iii

Dedication iv

Acknowledgement v

Table of contents vi

Abstract ix

CHAPTER ONE

1.0 Introduction 1

1.1 Background of the Study 1

1.2 Statement of the Study 8

1.3 Purpose of the Study 10

1.4 Significance of the Study 11

1.5 Research Questions 11

Reference

CHAPTER TWO

2.0 Review of Literature 14

2.1 Introduction 14

2.2 The Problems of Nigeria Secretaries 15

2.3 Prospects of Nigerian Secretaries 19

2.4 The Current Problems and Prospects

of Secretaries in Public Corporations 22

2.5 Summary of Related Literature 38

Reference

CHAPTER THREE

3.1 Introduction 43

3.2 Research Design 43

3.3 Population of the Study 43

3.4 Sample and Sampling Technique 44

3.5 Sources of Data 44

3.6 Questionnaire Design and allocation 46

3.7 Method of Data Collection 46

3.8 Method of Data Analysis 47

CHAPTER FOUR

4.0 Presentation and Analysis of Data 48

4.1 Introduction 48

4.2 Data Analysis 48

CHAPTER FIVE

5.0 Summary of Findings, Recommendations

and Conclusions 58

5.1 Discussion of Findings 58

5.2 Summary of findings 61

5.3 Conclusions 63

5.4 Recommendations 63

5.5 Limitations of the Study 68

5.6 Suggestions for Further Studies 68

References

Appendix

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THE CHALLENGES AND PROSPECTS OF SECRETARIAL PROFESSION IN THIS MODERN TECHNOLOGICAL ERA (A CASE STUDY OF SELECTED ESTABLISHMENTS IN ENUGU STATE)

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