QUALITY CONTROL AS A COMPETITIVE TOOL FOR SMALL SCALE ENTERPRISES IN NIGERIA

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ABSTRACT

The primary objectives of this research is to enable its readers obtain an understanding of the administration of Quality control system in Nigeria. A lot of Quality control management decisions have therefore been directed at keeping pace with all these changes to ensure efficient production of Quality products in and services. Since customers view the price paid for items in terms of their qualities, business firm should ensure that they maintain good quality product for customers’ satisfaction. Quality product gives a firm good image, good reputation, and goodwill. This ensures a good market and an ultimate profit and strong competitive stand among other firms within and outside the country.

TABLE OF CONTENTS

Title Page

Declaration

Approval Page

Dedication

Acknowledgement

Abstract

Table of Content

CHAPTER ONE:

INTRODUCTION

1.1 Background of the Essay

1.2 Objective of the Essay

1.3 Significance of the Essay

1.4 Scope and limitation of the Essay

CHAPTER TWO:

LITERATURE REVIEW

2.1 Introduction 6

2.2 The Traditional Concept of Quality

2.3 Concept of Small Scale Enterprises

2.4 Need for Small Scale Enterprises

2.5 Overview of Total Quality Management.

2.6 TQM: Evolution, Concepts and Prospects

2.7 TQM Concept AND Quality Service 28

2.8 Product Quality in Small Scale Enterprises

2.9 Determinants of Service Quality

2.10 TQM Concept of Quality and Customer Satisfaction

2.11 Organizational Culture and the Applicability of TQM

CHAPTER THREE:

SUMMARY, CONCLUSION & RECOMMENDATIONS, REFERENCES

3.1 Summary

3.2 Conclusion

3.3 Recommendations

References

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QUALITY CONTROL AS A COMPETITIVE TOOL FOR SMALL SCALE ENTERPRISES IN NIGERIA

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