MORALE OF EMPLOYEES IN A PROFIT DRIVEN ORGANIZATION (A CASE STUDY OF UNION PLC ABAKALIKI BRANCH)

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ABSTRACT

One of the major organizational problem has been the unsatisfactory behaviors of workers about their management and organizations.

In view of this, the study of morale of employees in a profit driven organization was carried out using union Bank Plc Abakaliki Branch as a case study.

The population for the study comprised all the staff in union bank Plc Abakaliki Branch. A survey method of research was used in carrying out the research.

Questionnaires and personal interview were the instrument used for data collection.

Tables and simple percentage were used in answering the questionnaire.

The findings of the study were. That the workers enjoy their work and there is a good friendly relationship between them and the management which help to boos their morale; that there are good pay related incentives and benefits available to employees which help to boost the morale of the workers, that positive relationship exist between staff morale productivity profit level. That cross training is a very strong technique in boosting employee morale; that the number of hours they work each weeks is too long and this lowers their morale.

Based on the findings, some recommendation were made to enhance employees morale as w ell as achievement of corporate goals.

TABLE OF CONTENTS

COVER PAGE

TITLE PAGE

APPROVAL PAGE

CERTIFICATION

DEDICATION

ACKNOWLEDGMENT

ABSTRACT

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

1.2 STATEMENT OF PROBLEMS

1.3 RESEARCH OBJECTIVES

1.4 RELEVANCE OF THE STUDY

1.5 SCOPE OF THE STUDY

1.6 RESEARCH QUESTION

1.7 LIMITATION OF STUDY

1.8 DEFINITION OF TERMS

CHAPTER TWO

LITERATURE REVIEW

2.1 THE CONCEPT OF MORALE

2.1.1 GENERAL CONSIDERATIONS IN BUILDING MORALE

2.2 BOOSTING EMPLOYEE MORALE

2.3 THE RELATIONSHIP BETWEEN MOTIVATION & EMPLOYEE MORALE

2.4 EMPLOYEE MOTIVATION THE ORGANIZATIONAL ENVIROMENT AND PRODUCTIVITY

2.5.1 MORQALE IN MOTIVATING WORK ENVIRONMENT

2.5 MOTIVATION AS THE KEY TO PERFORMANCE IMPROVEMENT.

2.5.1 HOW TO MOTIVATE EMPLOYEE TO BOOST THEIR MORALE

2.6 COMMON MYTHS ABOUT EMPLOYEE MORALE

2.7 BASIC PRINCIPLES TO REMEMBER AND STEPS TO TAKE TO ENHANCE EMPLOYEE

2.8 CROSS-TRAINING AS A MORALE BOOSTER AND PROBLEM-SOLVING TECHNIQUES

REFERENCE

CHAPTER THREE

3.1 RESEARCH METHODOLOGY

3.2 SOURCES OF DATA

3.3 POPULATION OF THE STUDY

3.4 SAMPLE SIZE DETERMINATION

3.5 DEVELOPMENT AND ADMINISTRATION OF THE RES EARCH INSTRUEMENT

3.6 METHOD OF DATA ANALYSIS

REFERENCE

CHAPTER FOUR

4.1 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

REFERENCE

CHAPTER FIVE

5.1 SUMMARY OF FINDINGS

5.2 RECOMMENDATIONS

5.3 CONCLUSION

5.4 AREAS FOR FURTHER RESEARCH

BIBLIOGRAPHY

APPE NDIX 1

APPWENDIX II

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MORALE OF EMPLOYEES IN A PROFIT DRIVEN ORGANIZATION (A CASE STUDY OF UNION PLC ABAKALIKI BRANCH)

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