HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU)

ABSTRACT

This is a research work on human resources management in commercial banks a case study of Union Bank of Nigeria Plc. It is aimed at ascertaining the extent of staff welfare, their training and development, and how it affects the growth of the bank. Important of the study is to enable the bank render good and efficient services to their customers. This could be done when the management might have identified and complied with areas of the work force that needed urgent attention. The findings are:

a. There are good relationship between senior and junior staff of UBN Plc Enugu.

b. There is no significance difference on the resources adequacy for job satisfaction and motivation as it regards to the problem of bank staff resignation.

c. There is no significance difference on the general causes of bank staff involvement in fraudulent activities.

d. There is no significance difference on the position of good industrial relation between senior and junior staff of Union Bank of Nigeria Plc Enugu.

TABLE OF CONTENTS

Title page ii

Approval page/certification iii

Dedication iv

Acknowledgement v

Table of contents vii

List of tables x

Abstract xi

CHAPTER ONE

Introduction 1

1.1 Back Ground of the study 1

1.2 Statement of the problem 4

1.3 Purpose of study 5

1.4 Scope of the study 6

1.5 Research question 6

1.6 Null Hypothesis (H01) 7

1.7 The significant of the study 8

1.8 Definition of terms 9

CHAPTER TWO

Literature Review 11

2.1 The effect of lack of good relationship between

supervisors and their subordinates on the overall

performance of union bank 11

2.2 The effect of staff resignation on bank services 18

2.3 The effect of staff involvement in fraudulent

activities on the banking sector 25

2.4 The impact of industrial relations on bank services 30

2.5 Summary of the overage literature review 32

CHAPTER THREE

Research Methodology 34

3.1 Research design 34

3.2 Area of the study 34

3.3 Population of the study 34

3.4 Sample and sampling procedure 34

3.5 Instrument for data collection 35

3.6 Validity and reliability of the instrument 36

3.7 Administration of instrument 37

3.8 Method of data analysis 37

CHAPTER FOUR

4.0 Data presentation and results

Summary of results/findings 39

CHAPTER FIVE

5.0 Discussion, implication and recommendation 51

5.1 Discussion of findings 51

5.2 Conclusion 55

5.3 Implication of the results 56

5.4 Recommendations 57

5.5 Suggestions for further researcher 58

5.6 Limitations of the study. 59

Reference 60

Appendix 61

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APA

T0gOSTL5c0005cdc49c47.77861884, Q. (2018). HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU). Afribary. Retrieved from https://beta.afribary.com/works/human-resources-management-in-commercial-banks-a-case-study-of-union-bank-of-nigeria-plc-enugu-9087

MLA 8th

T0gOSTL5c0005cdc49c47.77861884, QQXlA1z5c0005cdbe9d75.44641593 "HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU)" Afribary. Afribary, 29 Jan. 2018, https://beta.afribary.com/works/human-resources-management-in-commercial-banks-a-case-study-of-union-bank-of-nigeria-plc-enugu-9087. Accessed 29 Apr. 2025.

MLA7

T0gOSTL5c0005cdc49c47.77861884, QQXlA1z5c0005cdbe9d75.44641593 . "HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU)". Afribary, Afribary, 29 Jan. 2018. Web. 29 Apr. 2025. < https://beta.afribary.com/works/human-resources-management-in-commercial-banks-a-case-study-of-union-bank-of-nigeria-plc-enugu-9087 >.

Chicago

T0gOSTL5c0005cdc49c47.77861884, QQXlA1z5c0005cdbe9d75.44641593 . "HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU)" Afribary (2018). Accessed April 29, 2025. https://beta.afribary.com/works/human-resources-management-in-commercial-banks-a-case-study-of-union-bank-of-nigeria-plc-enugu-9087

HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU)

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