EFFECT OF ETHICAL AND MORAL VALUES ON OFFICE PROFESSIONALS’ PERFORMANCE IN SELECTED ORGANIZATIONS IN KADUNA METROPOLIS

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line-height:normal">ABSTRACT

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research work investigates the effect of ethical and moral values on office

professionals` performance in selected organisations in Kaduna metropolis. This

study covered five deposit taking banks in Kaduna metropolis namely; Union

bank, Diamond banks, Keystone banks and Access bank. Some of the ethical and

moral values issues and problems in the banking industry were highlighted to

include dearth of qualified professional banks, lack of proper ethics training,

fraud, level of awareness of the code of ethics amongst Nigerian banks and other

mal practices. Three research questions were developed to guide the study. Data

was collected using a sample size of one hundred and seventy six respondents

drawn from five banks. Questionnaires were administered and data analysed using

percentage and mean score method. The results of findings portray that there is

a general awareness of the code of ethics in the banking industry and the

industry is fully sanitized to curb unethical and inadequate moral value

practices. Also, many professional bankers are at helm of affair of most banks

and are capable of providing ethical leadership for the banking profession.

Conclusion was drawn and recommendations made based on the findings.

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TABLE OF CONTENT

Title page                                                                                                 i

Declaration                                                                                             

ii

Approval                                                                                  

              iii

Dedication                                                                                               

iv

Acknowledgement                                                                                   

v

Abstract                                                                                                   vii

Table of

content                                                                                      

viii  

CHAPTER ONE

INTRODUCTION

1.1           

Background of the Study                                                               1

1.2           

Statement of the Problem                                                              

4

1.3           

Purpose of the Study                                                                      4

1.4           

Research Questions                                                                        5

1.5           

Significance of the Study                                                               

6

1.6           

Scope of the Study                                                                         6

1.7           

Definition of Terms                                                                       

7

text-indent:0in">CHAPTER

TWO

text-indent:0in">LITERATURE

REVIEW

text-indent:0in">2.1     Introduction                                                                                  

9

text-indent:0in">2.2     Profession

and Professionalism                                                     11

text-indent:0in">2.3     The

Nature of Banking                                                                  14

text-indent:0in">2.4     Sources

of Ethics and Moral values                                              15

text-indent:0in">2.5     Bank/Customer

Relationships                                                      16                

text-indent:0in">2.5.1  Duties

of Customers                                    

                                18

text-indent:0in">2.5.2  Duties

of Bank                                                                              19

text-indent:0in">2.6     Banking

and Business Ethics                         

                              19

text-indent:0in">2.7     Moral

values and Expectations                     

                               21

text-indent:0in">2.8     Ethics

Training and Ethical Awareness                                         22

mso-add-space:auto;text-align:center;text-indent:0in">CHAPTER THREE

mso-add-space:auto;text-align:center;text-indent:0in">METHODOLOGY

text-indent:0in">3.1     Introduction                                                 

                                24

text-indent:0in">3.2     Research

Design                                                                            24

text-indent:0in">3.3     Area

of the Study                                                                          25

text-indent:0in">3.4     Population

for the Study                                

                              25

text-indent:0in">3.5     Sample

Size and Sampling Techniques                                         26

text-indent:0in">3.6     Instrument

for Data Collection                       

                             27

text-indent:0in">3.7     Validation

of the Instrument                          

                              28

text-indent:0in">3.8     Administration

of the Instrument                                                  28

text-indent:0in">3.9     Analysis

Techniques                                                    

                 29

text-indent:0in"> 

mso-add-space:auto;text-align:center;text-indent:0in">CHAPTER FOUR

mso-add-space:auto;text-align:center;text-indent:0in">DATA ANALYSIS AND INTERPRETATION

text-indent:0in">4.1     Introduction                                                                                   31

text-indent:0in">4.2     Data

Analysis                                                                      

         31  

text-indent:0in">4.3     Discussion

of Finding                                    

                               44

mso-add-space:auto;text-align:center;text-indent:0in">CHAPTER FIVE

mso-add-space:auto;text-align:center;text-indent:0in">SUMMARY, CONCLUSION AND RECOMMENDATION

text-indent:0in">5.1     Summary                                                                                 

     46

text-indent:0in">5.2     Conclusion                                                     

                              47

text-indent:0in">5.3     Recommendation                                                                          

48

 Reference                                                                                                    51