CUSTOMER RELATIONSHIP MANAGEMENT

INTRODUCTION:

Customer relationship management aims to increase an organization's sales by promoting customer satisfaction, and can be achieved using tools such as relationship marketing.
CRM is particularly important in the sphere of e-commerce, as there is no personal interaction between the vendor and the customer. A website therefore has to work hard to develop the relationship with customers and demonstrate that their business is valued. A CRM system generally includes some or all of the following components: customer information systems, personalization systems, content management systems, call center automation, data warehousing, data mining, sales force automation, and campaign management systems. All these elements combine to provide the essentials of CRM: understanding customer needs; anticipating their information requirements; answering their questions promptly and comprehensively; delivering exactly what they order; making deliveries on time; and suggesting new products that they will be genuinely interested in.

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APA

ShC49Ph5c0009dd836123.71809855, B. (2018). CUSTOMER RELATIONSHIP MANAGEMENT. Afribary. Retrieved from https://beta.afribary.com/works/customer-relationship-management-2821

MLA 8th

ShC49Ph5c0009dd836123.71809855, BPZusgD5c0009dd813ad5.89971962 "CUSTOMER RELATIONSHIP MANAGEMENT" Afribary. Afribary, 29 Jan. 2018, https://beta.afribary.com/works/customer-relationship-management-2821. Accessed 26 Apr. 2025.

MLA7

ShC49Ph5c0009dd836123.71809855, BPZusgD5c0009dd813ad5.89971962 . "CUSTOMER RELATIONSHIP MANAGEMENT". Afribary, Afribary, 29 Jan. 2018. Web. 26 Apr. 2025. < https://beta.afribary.com/works/customer-relationship-management-2821 >.

Chicago

ShC49Ph5c0009dd836123.71809855, BPZusgD5c0009dd813ad5.89971962 . "CUSTOMER RELATIONSHIP MANAGEMENT" Afribary (2018). Accessed April 26, 2025. https://beta.afribary.com/works/customer-relationship-management-2821

CUSTOMER RELATIONSHIP MANAGEMENT

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