AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS

CHAPTER ONE

INTRODUCTION

1.1 Background to the study

1.2 Statement of the problem

1.3 Research Question

1.4 Objectives of the study

1.5 Statement of Hypotheses

1.6 Significance of the study

1. 7 Scope and Limitations of the study

1.8 Definition of Operational Terms

CHAPTER TWO

LITERATURE REVIEW

2.1 Introduction

2.2 Conceptual Framework

2.2.1 Automated Teller Machine (ATM)

2.2.2 Reasons for Automation of Banking Operation

2.2.3 Application of Automated Teller Machine

2.2.4 Concept of Service Quality

2.2.5 Concept of Customer Satisfaction

2.3 Theoretical Framework

2.4 Empirical Review

2.5 Summary

CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Introduction

3.2 Research Design

3.3 Population and Sampling Technique

3.4 Methods of Data Collection

3.5 Procedure for Data Analysis and Model Specification

3.6 Justification of Methods

3.7 Summary

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1 Introduction

4.2 Data Presentation

4.3 Discussion of Findings

4.4 Summary

CHAPTER FIVE

SUMMARY, RECOMMENDATIONS AND CONCLUSIONS

5.1 Summary

5.2 Conclusion

5.3 Recommendations

References

APPENDIX 1

APPENDIX II

QUESTIONNAIRe

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APA

PnuEN5S5c000ebc74a547.80265681, U. (2018). AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS. Afribary. Retrieved from https://beta.afribary.com/works/automated-teller-machine-service-quality-and-customer-satisfaction-on-deposit-money-banks-1440

MLA 8th

PnuEN5S5c000ebc74a547.80265681, UaqtgV05c000ebc73f804.76208500 "AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS" Afribary. Afribary, 29 Jan. 2018, https://beta.afribary.com/works/automated-teller-machine-service-quality-and-customer-satisfaction-on-deposit-money-banks-1440. Accessed 24 Apr. 2025.

MLA7

PnuEN5S5c000ebc74a547.80265681, UaqtgV05c000ebc73f804.76208500 . "AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS". Afribary, Afribary, 29 Jan. 2018. Web. 24 Apr. 2025. < https://beta.afribary.com/works/automated-teller-machine-service-quality-and-customer-satisfaction-on-deposit-money-banks-1440 >.

Chicago

PnuEN5S5c000ebc74a547.80265681, UaqtgV05c000ebc73f804.76208500 . "AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS" Afribary (2018). Accessed April 24, 2025. https://beta.afribary.com/works/automated-teller-machine-service-quality-and-customer-satisfaction-on-deposit-money-banks-1440

AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS

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