AN INVESTIGATION INTO THE ROLE OF SECRETARIES IN THE 21ST CENTURY IN SELECTED BANKS IN ENUGU URBAN

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ABSTRACT

The aim of this is to investigate and find out the role of secretaries in the 21st century. To do this effectively the research took into consideration the concept of secretary function of a secretary the problem they encounter in the course of discharging their duties.

Some research questions were formed for the study and the study and the research use percentages and figures to analyze the data collected. The population consisted of (30) thirty respondents out of which (24) twenty-four representing 80% returned their questionnaires. The data used for the study was collected through the use of questionnaires which was distributed to respondents and was collected back by the research personally. Form the data analysis it was discovered the services of a trained secretary is needed by the 21st century manager in other to advice a grater level of productivity at work. It was also shown that if manager are provided with computers they still cannot do without secretaries.

The analysis however disclose some problem facing secretaries in the 21st century like non-organization of security lack of motivation by management lack of formal securities training poor remuneration and not being computer literate etc.

Finally it was revealed that the role of secretaries in the 21st century in business world is so indispensable that managers cannot do without secretaries.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Table of contents

List of tables

Abstract

Chapter one

Introduction

Statement of the problem

Purpose of the study

Significance of the study

Research question

Delimitation of the study

Definition of terms

Chapter two

Literature review

Origin of banking industry

The meaning/ definition/ concept of secretary

Classification/categories of secretary

Routine role of the secretary

Role of secretaries in the 21st century

Summary of literature review.

Chapter three

Research methodology

Research design

Area of the study

Population of the study

Sample and sampling procedure

Instrument for data collection

Validity of the instrument

Reliability of the instrument

Method of administration of the instrument

Method of data analysis.

Chapter four

Data presentation and result summary of result/findings

Chapter five

Discussion implication and recommendation

Discussion of results

Conclusion

Implication of the result

Recommendation

Suggestion for further studies

Limitation of the study

References

Appendix a

Appendix b research questionnaires

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AN INVESTIGATION INTO THE ROLE OF SECRETARIES IN THE 21ST CENTURY IN SELECTED BANKS IN ENUGU URBAN

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